Frequently Asked Questions (FAQs)

General

Is HB88 Legal in Asia?

HB88 is a legitimate online casino operating in Asia, covering countries such as Australia, Thailand, Malaysia, Vietnam, Indonesia, Cambodia, the Philippines, India, and Korea. It is legally regulated and licensed by the Government of Curacao, under the Master License of Gaming Services Company, N.V. (#365/JAZ).

HB88 provides a wide array of gaming options, including state-of-the-art online live dealer casinos, pokies games, sports betting, Keno, and lotteries, among others. Players can enjoy genuinely thrilling online entertainment, enhanced by enticing promotions, rewards, and a comprehensive loyalty program.

How to open an account at HB88?

To get started with HB88, simply visit this link. Once you’re on the site, click the “Join Now” option, and you’ll be guided through the account creation process, which is quick and easy to complete.

Currencies accepted by HB88

Below are the currencies accepted by HB88:

Australia Dollars (AUD)
US Dollar (USD)
Malaysian Ringgit (MYR)
Indonesian Rupiah (IDR)
Vietnamese Dong (VND)
Thai Baht (THB)

My Account

How to open your HB88 account?

To ensure complete validity of your account, make sure to enter accurate details in the “Update Profile” section, including “Banking Information,” “Phone Number,” and “Email Address.” Before submitting your information, double-check that your contact number and email address are correct. If you need to update your email address or phone number before sending the verification request, please reach out to our Live Support for assistance.

What if there is a password error?

If you encounter a password error, try resetting your password by following the instructions provided on the login page. Make sure to check for any typographical errors when entering your password. If the issue persists, consider reaching out to customer support for further assistance.

Are my personal information secure with HB88?

HB88 prioritizes your privacy and security. It is regulated and will not disclose your sensitive information to any third party without proper authorization under applicable laws, regulations, or a court order. HB88 reserves the right to share personal information with payment processing providers and financial institutions as necessary to fulfill payment obligations for services provided through our website. All user personal information is transmitted using Secure Socket Layer (SSL) encryption (128-bit standard) and stored in secure environments that are inaccessible to the public. Access to this information is strictly controlled and limited internally.

Account Safety

To ensure full validity, you must provide accurate information, including “Update Profile,” “Banking Information,” “Phone Number,” and “Email Address.” Please double-check that your contact number and email address are correct before submitting. If you need to update your email address or phone number prior to sending the verification request, please reach out to our Live Support for assistance.

How do I deposit?

You’re just one step away from placing bets on HB88, so you’ll need to fund your account using one of the following deposit methods:

Account transfer to your central bank account
Payment Gateway

HB88 is committed to providing fast crediting of funds to your account, so please utilize the deposit options listed above. Please note that we do not accept deposits made via “Cheque” or “Bank Draft” (either Company or Personal Cheque). Bank Transfer is available as a deposit service from the following countries only: Australia, Cambodia, Indonesia, Vietnam, Thailand, and other regions in Asia. The funds will be processed and reflected in your Main Gaming Wallet once our bank receives them.

How to withdraw my winnings?

Withdrawals are quick and efficient. You can withdraw funds from your HB88 account using the bank withdrawal option. Bank Transfer is available to HB88 members registered from the following countries: Australia, Malaysia, Cambodia, Thailand, Vietnam, Indonesia, Philippines, India, and Korea. Members can request withdrawals to be deposited directly into their bank accounts. To initiate a withdrawal, select “Bank” from the Withdrawal menu. Enter the amount you wish to withdraw and provide your bank account details (including Bank name and Bank Account number). Members can access their funds through bank account statements linked to their HB88 accounts. Additionally, members may need to provide identifiable images of their ID, bank statement, or a copy of their photographic ID.

How long does it take to receive my money?

Once your required account details are collected and processed, any information you need to provide us in accordance with the HB88 withdrawal policy will be forwarded to our approved processing team to ensure your account’s security and proper handling. The withdrawal will be processed within the following time frames: Preprocessing (approximately 25 minutes) and reflection in your bank account (the processing time varies based on the bank).

Are there any hidden charges for deposits and withdrawals?

We do not charge our members for any deposits or withdrawals made to their accounts. However, please be aware that certain banks, e-wallets, or credit card companies may impose additional transaction fees that will not be covered by HB88. For detailed information regarding these fees, we recommend checking with your chosen bank. HB88 reserves the right, at its sole discretion, to terminate or withdraw offers and to enforce firm policies in accordance with our terms and conditions.

Promotions

How to join a promotion?

HB88’s promotions can be delivered directly to your SMS or inbox, allowing you to stay informed about our latest offers. For further understanding and to make informed choices, you can also visit our Promotions page to see what’s currently available or reach out to Customer Support for any inquiries. It is essential to read the applicable terms and conditions to ensure eligibility. To avoid missing out on great offers, each member must claim their promotions as specified, as they may expire, preventing you from enjoying the full benefits of HB88.

Cash rebates

What are cash rebates?

There are no rollover conditions. For additional information or inquiries, please reach out to Customer Service via Live Chat.

How does cash rebates work?

Cash rebates for each available commodity for members will be determined based on their turnover entitlement. This will be calculated according to the daily cumulative amount wagered for refund eligibility. The daily stake calculation cutoff is at 23:59:59 (GMT +8). Our program will conduct a regular refund estimate for each participant, and the rebates will be credited by the following day.

Are there turnover requirements for withdrawal?

Cash rebates for each available commodity for members will be determined based on turnover eligibility. This will be calculated from the total amount wagered by the participant on the qualifying refunds. The daily stake calculation cutoff is at 23:59:59 (GMT +8). Our program will conduct a regular refund estimate for each participant, which will be credited the following day.

How do I check my rebates?

To check your cash rebates, please log in to HB88, select “Deposit,” go to “History,” and then click on “Rebate/Cashback and Time.” A note will appear showing the cash rebates along with the amount and the correct turnover. Once the promotion period ends, all rebates will be credited to your account daily before 12:00:00 (GMT+8).

Products

What options are available for play?

The options available for play on HB88 are:

Technical

Why I can't login to my HB88 account?

Make sure you log in from a country that is not restricted. Clear all your cookies and cache, then close your browser. Reopen the browser and attempt to log in again. If you’re still unable to authenticate, double-check that you’ve entered the correct information and try again. If the issue persists, please reach out to HB88’s Live Chat Customer Service Support for assistance.

How safe is HB88's system?

HB88 has established several technical safety measures, which include the following key safeguards:

Physical Protection: Our servers are housed in highly secure facilities, with security clearances verified for all employees.
Protection Against Data Breaches: We employ firewalls to secure our servers from unauthorized access.
Data Integrity: All communications between your browser and our servers are encrypted to ensure the integrity of your data.

Compatibility?

HB88 recommends the following for optimal performance regarding Operating Systems, Browsers, and Adobe Flash:

Ensure your screen resolution is set to at least 1024 x 768 for the best experience on our website.
Be aware that using Internet Explorer 8 or earlier may result in some features being unavailable, as Microsoft provides limited support for newer HTML5, CSS3, and CSS2.0 standards.
We suggest using Adobe Flash version 9.0.115 or later to ensure compatibility. You can check if your Adobe Flash Player is up to date.
For full functionality, please utilize a more recent version of Internet Explorer.

We are happy to assist you in obtaining the latest versions of Internet Explorer or Windows applications to enhance your browsing experience. We apologize for any inconvenience these changes may cause and are committed to improving your experience moving forward. Thank you for your understanding, and we look forward to facilitating your transition to the updated platform.

How do I get more information aside from those not here?

If you continue to experience issues, please reach out to HB88’s Customer Service Support via Live Chat, available 24/7, we’d be very happy to assist you.

Official Club Partners 2023/24